Privacy Policy
Matsushita Natural Foods Co., Ltd. (“we”) handles customers’ personal information on the REGINA LOCUS LVXL website (www.reginalocuslvxl.com) as follows.
Information we collect
- Information you enter when ordering or registering: name, address, telephone number, e-mail address
- Purchase history: date and time of orders, products, amounts, delivery status
- Use of the site: pages viewed, actions taken, device and browser type, approximate region (collected through the analytics services listed below)
Credit card numbers are received directly by our payment processor (Stripe). They do not pass through our servers and we do not hold them.
Purposes of use
- Confirming orders, dispatching products and processing payment
- Contacting you about orders and enquiries
- Providing member services, including managing the loyalty privilege and notifying you about it
- Sending notices you have requested, such as back-in-stock notifications
- With your consent, sending information about new products and about ordering
- Analysis to improve the site and our services, including statistics that do not identify individuals
- Preventing misuse and keeping the site secure
Transmission to third parties (analytics)
To understand how the site is used and to improve it, we use the services below. They use cookies and similar technologies to send information such as pages viewed, actions taken and device and browser details to each provider.
| Recipient | Purpose |
|---|---|
| Google Analytics (Google LLC) | Analysis of site usage |
| PostHog | Analysis and improvement of site interactions |
| Stripe | Display of the payment form and fraud prevention |
Security
We take measures against unauthorised access, leakage and alteration of personal information, including encryption in transit and at rest, access control and logging of operations.
Retention
Order records are kept for the period required by law. When a member closes their account, their personal information is deleted promptly, except for records required for accounting.
Requests for disclosure, correction or suspension of use
On request from the person concerned, we will disclose, correct, suspend the use of or delete personal information promptly after confirming identity. You can stop receiving our e-mails at any time through the link in each e-mail or from your account page.
Contact
Matsushita Natural Foods Co., Ltd., Personal Information Officer: Takeshi Matsushita, Representative Director. 2-1 Nishi-Oyama, Oyama-cho, Toyohashi, Aichi 441-8071, Japan. Contact form: www.reginalocuslvxl.com/en/contact
Revisions
Revisions to this policy will be announced on this site.
Established: 17 October 2026