Returns and Exchanges

Because REGINA LOCUS LVXL products are cosmetics and foods, we do not accept returns or exchanges for reasons of the customer’s convenience, in order to protect quality and hygiene.

We will, however, exchange the product for a new one at our expense in the following cases. Where no replacement stock is available, we will refund the purchase price.

• The product or its container was damaged on arrival
• The product had an initial defect (for example, a fault in the container when first used)
• A product different from the one ordered was delivered

Procedure:

1. Contact us through the contact form within 3 days of delivery. Including your order number and a photograph showing the condition will help us respond quickly.
2. We will advise you on the dispatch of the replacement and on what to do with the product you received.
3. Where a refund is due, it will be made to the payment method used for the order. The time it takes to reach you depends on your card issuer.

If a product does not agree with your skin during use, please stop using it immediately.